Dermico.care (”we”, ”us”, or ”our”), operated by Singularis OOD, registered in Bulgaria, company number 204818153, is a mobile software application (”Application”, ”App”) that can be downloaded and installed on your mobile phone or tablet computer (together, ”Device”).
Our services are provided through the Application, which is an online telehealth platform that allows medical experts (”Practitioners”) to communicate with you (”Patient” or ”Patients”) to provide remote medical assessments and consultations to you online, based on the health history that you report to the Practitioners (”the Services”).
We are not a medical service provider, nor a healthcare facility, and we do not provide health activities. The medical assessments and consultations that you receive are provided by the Practitioners, who act as independent medical experts and are not dependent on dermico.care (or the Company behind dermico.care) in any way.
By using the App, you agree to the rules set out in these Terms & Conditions, and our Privacy Policy (see Privacy Policy). You will be asked to accept these terms as part of the App registration and when you use our services. You may not use any of our services if you do not agree to be bound by these Terms.
You send a description of your problem, along with pictures, test results, and any other relevant files, and you get a response from a Practitioner (uploaded through the App) within 16 to 48 hours, depending on what delivery priority you choose. The response contains information about your condition, together with treatment advice.
If during a consultation, the doctor decides that you need a certain medicine, he or she can write you a prescription for that medicine. If you already have not done so when registering, you will be asked to provide your full name and age. Depending on your local regulations, this information is necessary for preparing a valid prescription.
In the App and on our website, you may find the pricing list for the services of the Practitioners. By requesting a consultation by a Practitioner, you agree with the pricing of their services. You pay for the services of the Practitioners through the App (please see the “Pricing, payments and refunds” terms below), but you do not pay any fees to the App itself.
We hope these services will be of value to you. Please use them responsibly.
You can use the App in compliance with the following rules:
By accepting the Terms and Conditions, you declare that you have been informed about and agree with the following:
To use dermico.care, you need:
We also recommend that you always use the latest version of dermico.care, in order to benefit from all features and bug fixes.
We only use the private information you have provided to us in compliance with our Privacy Policy. For further details, refer to our Privacy Policy.
We do not store any credit or debit card information. This information is maintained and payments are processed by a third-party payment provider, in compliance with the payment card industry security standard. For further details, refer to our Privacy Policy.
The pricing for the services that you receive from the Practitioners through the App is available in the App and on our website.
The services of the Practitioners which you receive through the App are not intended for handling medical emergencies. If you are experiencing a medical emergency, you should call 112 (or your regional emergency number) or go to the nearest emergency room.
You expressly agree that you accept responsibility for yourself in the use of the App, and your use of the App is at your sole risk. Both the App and services are provided on an “as is” and “as available” basis. We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, any warranties of merchantability, fitness for a particular use or purpose, non-infringement, title, operability, condition, value, accuracy of data, and system integration.
By using the App, you expressly agree that dermico.care does not provide medical advice, diagnosis, or treatment, and is a platform and infrastructure for connecting patients with independent third-party Providers (Practitioners), including doctors and other professionals. By using the App, you agree not to hold dermico.care liable in any way for any malpractice or substandard treatment the Practitioners may render. You expressly and specifically acknowledge and you are aware that dermico.care does not substitute emergency treatment and that you are not in a condition that needs urgent medical care.
You expressly and specifically acknowledge that your health condition may worsen or deteriorate and that you remain solely responsible for monitoring your health condition and, in case of need, to look for and demand medical assistance.
You expressly agree that the Providers using the App are solely responsible for and will have complete authority, responsibility, supervision, and control over the provision of all medical services, advice, instructions, treatment decisions, and other professional healthcare services, and that all diagnoses, treatments, procedures, and other professional healthcare services will be provided solely by or under the supervision of the Providers, in their sole discretion, as they consider appropriate.
You expressly agree that, to the extent permitted under applicable law, in no event will dermico.care or its officers, employees, directors, parents, subsidiaries, affiliates, agents, or licensors be liable for any indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of revenues, profits, goodwill, use, data, or other intangible losses arising out of or related to your use of the App or the services, regardless of whether such damages are based on contract, tort (including negligence and strict liability), warranty, statute, or otherwise. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of dermico.care’s liability will be the minimum permitted under such applicable law.
You expressly agree to indemnify, defend, and hold harmless dermico.care, its officers, directors, employees, agents, subsidiaries, affiliates, licensors, and suppliers, from and against any claim, actions, demands, liabilities, and settlements, including without limitation reasonable legal and accounting fees ("Claims"), resulting from, or alleged to result from, your violation of these terms and conditions. In addition, you agree to indemnify, defend, and hold harmless your Provider(s) from and against any third-party Claims resulting from your lack of adherence to the advice or recommendation(s) of such Provider.
At our sole discretion, we may have the right to modify, add, or delete sections of these Terms, at any particular time going forward. We will let you know of any such changes upon your next login to the platform. Following notice of any such changes, your continued use of the App and/or services will indicate your acknowledgment of such changes and agreement to be bound by the revised Terms, inclusive of such changes.
If you use the App to receive remote medical assessment for your child, please note that the parents accept the Terms and Conditions on behalf of their children aged between 0 to 14 and together with their children, aged between 14 and 18.